Privacy Policy

Last updated: August 15, 2026

Information We Collect

To fulfill your order, you must provide certain information, including:

• Your name
• Postal address
• Email address
• Phone number
• Payment information (processed securely through our third-party payment gateways)
• Details of the product you are ordering

You may also choose to provide additional personal information if you contact us
directly for a custom request.

Legal Bases for Collecting, Using & Sharing Data

We rely on several legal bases under GDPR to collect, use, and share your information:

• To Provide Our Services:
  We use your information to fulfill your order, provide customer support,
  and manage transactions.
• Legal Obligations:
  We may retain certain information to comply with legal or tax requirements
  related to sales records, customs declarations, or accounting rules.
• Legitimate Interests:
  We use your information to improve our store’s functionality and user experience.
• Consent (Email Marketing):
  With your explicit consent, we may send you emails about new collections,
  forge updates, and exclusive offers. You may withdraw this consent and
  unsubscribe at any time using the link provided in our emails.

Information Sharing and Disclosure

We share your personal information for very limited and specific reasons:

• Service Providers:
  To fulfill your order, we share your name, phone number, and shipping address
  with trusted delivery companies (e.g., USPS, UPS, DHL, or local postal services).
• Payment Processors:
  We share transaction data with secure payment gateways (Stripe, PayPal, and Apple Pay)
  to process your billing securely. We never see or store your full credit card number.
• Website Hosting:
  Your data is stored securely on our private hosting infrastructure.
• Compliance with Laws:
  We may collect, use, retain, or share your information if required to respond to
  legal requests, prevent fraud, comply with tax requirements, or protect the safety
  and rights of customers.

Data Retention

We retain your personal information only for as long as necessary to provide you
with our services and comply with legal obligations.

Cookies

Our store utilizes cookies to keep track of cart data, remember your preferences,
and ensure the website functions smoothly during your visit.

Your Rights (EU / UK Buyers)

If you reside in certain territories, including the EU or UK, you have rights
regarding your personal data:

• Access:
  You can request a copy of the personal information we hold about you.
• Change, Restrict, Delete:
  You may request corrections, restrictions, or deletion of your information
  (except where data must be stored for legal reasons).
• Complain:
  If you have concerns about our use of your data, you may raise a complaint
  with your local data protection authority.

Contact

For purposes of EU data protection law, VOWEN is the data controller of your
personal information. For questions or privacy-related requests, please contact us at
[email protected]